Our Operations

Innovative Best-in-Class

Elangeni Aluminium and Glass operates a world – class manufacturing facility based on the principals of lean manufacturing and alignment to ISO Quality Management Systems. If it does not exist we innovate. We innovate to make it better.

Responsive and Agile
Our value chain includes Consultation, Sales & Marketing, Sourcing & Manufacturing, Installation, Administration and Customer service. We encourage 365 degree leader-ship at all levels of the business. This means that everyone from senior management to operational staff take ownership of the business. Their key focus is to deliver customer satisfaction on time, at the right price and to the highest levels of quality.
We exceed expectations.

We Sell Prestige
Prestige for our customers means appealing aesthetics, quality, efficiency, durability, reliability and comfort. Whether we are serving a designer, corporate buyer or a private homeowner all demand prestige. We deliver prestige by listening to our customers and confirming their desires, wants and needs, sourcing the best materials and then pro-duce and install products that meet that meet customer requirements within the ex-acting standards that govern the industry.

Exceeding customer expectations means:

  • Being patient
  • Being attentive
  • Communicating clearly and regularly
  • Demonstrating strong product knowledge
  • If I don’t know, I will find out
  • Confirming customer needs and expectations
  • Honesty
  • Action
  • Going the extra mile
  • Checking in regularly to find out how we can be better

Customer Service
We recognise that happy customers come back again and they also bring their friends when they return. To this end the culture of our business is to exceed customer expec-tations before, during and after a purchase.

If you require any further information about our services and products please contact us by completing the form provided. 

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